Remote Strategic Enterprise Customer Success Manager

United States Digital Space LLC; United States; Remote; USD 112,000 - 169,000; Full time

Job summary

the company is seeking a Strategic Customer Success Manager to partner with our largest Fleet customers, ensuring safety, efficiency and sustainability through the IoT platform. This remote role is available to US residents (excluding the San Francisco Bay Area, NYC, and Washington, D.C. Metro).

You will collaborate with Sales, Support, Sales Engineering, and Product to deliver long-term value. You will mentor teams, drive executive reviews, and champion our Growth Mindset and long-term focus as

Qualifications

• 6+ years of work experience in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies
• Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Customer travel is expected up to 25-40%.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their the company products
• Deeply understand the the company platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
• Serve as a mentor to the wider Customer Success teams
• Champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Job description

the company is seeking a Strategic Customer Success Manager to partner with our largest Fleet customers, ensuring safety, efficiency and sustainability through the IoT platform. This remote role is available to US residents (excluding the San Francisco Bay Area, NYC, and Washington, D.C. Metro).

You will collaborate with Sales, Support, Sales Engineering, and Product to deliver long-term value. You will mentor teams, drive executive reviews, and champion our Growth Mindset and long-term focus as