Remote Strategic CSM — Named Accounts & Renewals

Intempt Technologies, LLC.; United States; Remote; USD 70.000 - 120.000; Vollzeit

Zusammenfassung

Intempt Technologies, LLC. is seeking a remote Sales & Customer Success professional to onboard named accounts and guide them to measurable value. You will own renewals and expansions, and you’ll be the voice of the customer inside the company to inform Product & Community teams.

In this role you’ll leverage AI tools to prep accounts, summarize usage, draft follow-ups, and detect at-risk accounts before churn. The seat emphasizes data-driven growth over generic relationship management.

Qualifikationen

• 3+ years in customer success or account management for a technical B2B company.
• Experience with renewals and retention metrics.
• Ability to onboard and drive product adoption.

Aufgaben

• Onboard named accounts to measurable value with a defined plan.
• Own end-to-end renewals and forecast revenue.
• Drive expansion with the GTM Engineer.
• Be the voice of the customer to Product and Community.
• Use AI to prep accounts, summarize usage, and draft follow-ups.
• Monitor account health and intervene before churn.
• Manage a small set of named accounts quarterly.
• Collaborate with Sales & Customer Success teams.

Kenntnisse

Customer success

Account management

Renewals

Retention focus

Revenue ownership

AI-native tools

Data-driven

Commercial awareness

Tools

Claude

CRM systems

Jobbeschreibung

Intempt Technologies, LLC. is seeking a remote Sales & Customer Success professional to onboard named accounts and guide them to measurable value. You will own renewals and expansions, and you’ll be the voice of the customer inside the company to inform Product & Community teams.

In this role you’ll leverage AI tools to prep accounts, summarize usage, draft follow-ups, and detect at-risk accounts before churn. The seat emphasizes data-driven growth over generic relationship management.