Senior Strategic CSM — Enterprise Growth (Remote)

Branch; United States; Remote; USD 144,000 - 190,000; Full time

Benefits offered by this job

Equity eligibility

Health benefits and time off

Remote-friendly

Job summary

Branch is seeking a Strategic Customer Success Manager to own a hyper-focused portfolio of named global accounts, driving adoption, governance, and measurable value across regions. You will partner with Sales, Product, Engineering, and Professional Services to align executive-level strategies and ensure renewal and expansion through data-driven insights.

You will engage senior stakeholders, champion AI-enabled programs, and orchestrate cross-functional teams to deliver value and growth for

Qualifications

• 6+ years of experience in Customer Success or strategic Account Management with global flagship accounts.
• 2+ years of experience in AdTech/MarTech is preferable.
• Experience influencing senior stakeholders up to VP/C-level across regions.

Responsibilities

• Own the full customer lifecycle for a focused portfolio of global strategic accounts.
• Embed as a trusted advisor across decentralized buying centers and multiple business units.
• Act as the quarterback for a global virtual account team across multiple functions.
• Design and scale AI-powered customer programs with repeatable playbooks.
• Drive adoption, protect and grow flagship revenue, and influence renewal/expansion.
• Lead strategic success planning, QBRs/EBRs, and governance for regional accounts.
• Navigate complex commercial and governance realities including MSAs and multi-region renewals.

Skills

Executive stakeholder management

Enterprise revenue ownership

AI adoption championing

Cross-functional team orchestration

CRM tools proficiency

Data visualization tools (Looker/Table

Tools

Salesforce

Asana

JIRA

Notion

Catalyst

Tableau

Looker

Google Analytics

Job description

Branch is seeking a Strategic Customer Success Manager to own a hyper-focused portfolio of named global accounts, driving adoption, governance, and measurable value across regions. You will partner with Sales, Product, Engineering, and Professional Services to align executive-level strategies and ensure renewal and expansion through data-driven insights.

You will engage senior stakeholders, champion AI-enabled programs, and orchestrate cross-functional teams to deliver value and growth for