Remote Enterprise CSM: Renewals & Growth

NEPSE Trading; United States; Remote; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

RETR is hiring one of the first Customer Success Managers to own a set of enterprise customers end to end. You will manage relationships, ensure value realization, and drive renewals and expansions. The role reports to the VP of Customer Advocacy and collaborates with sales, support, and enablement.

We are fully remote and emphasize honesty, integrity, and excellence. You will map accounts, draft plans, monitor health, and bring customer feedback into product to improve the experience.

Qualifikationen

• 3+ years in customer success, account management, or a similar SaaS role.
• Experience owning a book with renewal or expansion targets.

Aufgaben

• Own a book of enterprise customers end to end, including relationships, value delivery, renewals and growth.
• Develop plans for each account, track adoption and risk, and drive expansions with account executives.

Kenntnisse

Customer success

Account management

SaaS

Jobbeschreibung

RETR is hiring one of the first Customer Success Managers to own a set of enterprise customers end to end. You will manage relationships, ensure value realization, and drive renewals and expansions. The role reports to the VP of Customer Advocacy and collaborates with sales, support, and enablement.

We are fully remote and emphasize honesty, integrity, and excellence. You will map accounts, draft plans, monitor health, and bring customer feedback into product to improve the experience.