Growth & Retention CSM (Remote)

Apps Associates LLC; Acton (MA); Presencial; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

Apps Associates LLC is seeking an experienced Customer Success Manager to drive renewals, upsell opportunities, and long-term client value across our SaaS and technology services accounts. You will manage a book of 30+ clients, collaborate with sales and service teams, monitor key CS metrics, and maintain regular touchpoints to ensure customer success and growth.

You will work in a remote/hybrid environment, partnering with decision-makers to expand recurring revenue while delivering world-class

Qualificações

• 3+ years in client success, account management, or revenue retention

Responsabilidades

• Drive renewals and upsell opportunities
• Maintain touchpoints with clients to ensure value and satisfaction
• Collaborate with sales and service teams to grow recurring revenue
• Monitor key CS metrics (NRR, MRR, churn, renewals) and report on progress

Conhecimentos

B2B sales

Client management

Revenue retention

Communication

Cross-selling

Ferramentas

Salesforce

Zoom

Microsoft Teams

Descrição da oferta de emprego

Apps Associates LLC is seeking an experienced Customer Success Manager to drive renewals, upsell opportunities, and long-term client value across our SaaS and technology services accounts. You will manage a book of 30+ clients, collaborate with sales and service teams, monitor key CS metrics, and maintain regular touchpoints to ensure customer success and growth.

You will work in a remote/hybrid environment, partnering with decision-makers to expand recurring revenue while delivering world-class