Remote Enterprise CSM: Value & Renewal Leader

Quest Software Canada Inc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Flexible work options

Paid time off

Mentorship programs

Career growth

Job summary

Quest Software is seeking an Enterprise Customer Success Manager to manage a portfolio of accounts and ensure maximum value from Quest solutions. You will drive adoption, value realization, and renewal, coordinating with Account Management to surface CS-qualified leads and support renewals.

The role is remote and based in the United States, requiring strong relationship skills, SaaS/B2B experience, and the ability to lead executive reviews and cross-functional collaboration to reduce churn and

Qualifications

• Minimum of 3 years of experience in a customer success role responsible for adoption and success.
• Experience in customer management within platform management and security solutions.
• Strong ability to build relationships with senior executives and drive renewal and growth.

Responsibilities

• Proactively manages named accounts and drives engagement and satisfaction through the lifecycle.
• Establishes relationships with customer stakeholders and conducts regular check-ins.
• Develops Strategic Success Plans aligned with value milestones and outcomes.
• Partners with customers to build a joint plan for success and adoption of Quest technologies.
• Monitors analytics and KPIs to demonstrate value and identify improvement areas.
• Leads Executive Business Reviews and collaborates with Account Management on renewals.
• Supports cross-functional teams to ensure continuity and strategic alignment.
• Escalates critical issues and triggers internal playbooks for resolution.
• Implements scalable programs to improve efficiency in customer success processes.

Skills

Customer Success

Account Management

Communication

Change Management

Leadership

Renewal Processes

Revenue Understanding

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software is seeking an Enterprise Customer Success Manager to manage a portfolio of accounts and ensure maximum value from Quest solutions. You will drive adoption, value realization, and renewal, coordinating with Account Management to surface CS-qualified leads and support renewals.

The role is remote and based in the United States, requiring strong relationship skills, SaaS/B2B experience, and the ability to lead executive reviews and cross-functional collaboration to reduce churn and