Enterprise CSM for Strategic Accounts (Remote)

Qumra Capital; Georgia; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee our top Enterprise and Strategic US customers in a fully remote role. You will drive retention, expansion, and advocacy by partnering with executive stakeholders and leveraging data-driven insights.

The ideal candidate has 3+ years in enterprise SaaS CS/AM/consulting, a track record of managing high-value accounts, and strong skills in digital transformation and change management.

Qualifications

• 3+ years of B2B SaaS experience in CS/AM/Consulting.
• Experience managing Enterprise/Strategic accounts (ACV $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and complex adoption strategies.

Responsibilities

• Develop and execute strategic success plans aligned with customers’ objectives.
• Engage with C-level executives and IT/operational leaders to drive adoption and advocacy.
• Partner with customers to solve business challenges and maximize Connecteam’s value.
• Identify expansion opportunities and collaborate with Sales for upsells/cross-sells.
• Leverage usage analytics to identify risks, opportunities, and improvements.
• Work with Marketing to develop case studies and promote customer stories.
• Act as primary escalation point and coordinate cross-functional resolution.
• Stay ahead of industry trends and workforce management best practices.

Skills

B2B SaaS

Enterprise Accounts

Executive Engagement

Expansion

Digital Transformation

Executive Presentations

Data Analytics

Independent Work

Global Time Zones

Travel Availability

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee our top Enterprise and Strategic US customers in a fully remote role. You will drive retention, expansion, and advocacy by partnering with executive stakeholders and leveraging data-driven insights.

The ideal candidate has 3+ years in enterprise SaaS CS/AM/consulting, a track record of managing high-value accounts, and strong skills in digital transformation and change management.