Remote Enterprise CSM — Growth & Renewals

Nearmap; Lehi (UT); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

YOU days

Volunteer days

Parental leave

Work from Overseas

Health insurance

Job summary

Nearmap is seeking a Senior Customer Success professional to manage a mid-market to enterprise portfolio remotely across the continental United States. You will own renewals, drive retention, and advocate for product adoption while aligning with Sales and the Experience team.

You will leverage Salesforce to maintain account intelligence, identify upsell opportunities, and partner with cross-functional teams to deliver measurable business outcomes for customers in the commercial vertical.

Qualifications

• 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
• Proficiency in Salesforce and Microsoft Office tools.
• Proven ability to map customer business processes to product capabilities.
• Demonstrated success developing and executing customer-centric strategies to maximize value from technology solutions.
• Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.
• Strong interpersonal and communication skills with the ability to engage and build relationships with executive stakeholders.

Responsibilities

• Manage a large portfolio of accounts, overseeing the complete customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities at scale
• Own and close renewals for your book of business, consistently delivering on retention and net revenue targets with strong negotiation skills to secure multi-year, on-time renewals
• Provide proactive customer service and support, serving as a trusted advisor to guide customers through product adoption, retention, and growth initiatives to optimize customer lifetime value
• Identify churn risks and implement proactive measures to address them, ensuring high levels of retention across your portfolio
• Drive relevant use cases and promote active product usage, empowering customers to become strong advocates for Nearmap
• Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies and personalized outreach
• Collaborate with Sales teams to identify, develop, and nurture upsell opportunities and align on renewal strategy
• Partner with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques
• Collaborate cross-functionally to resolve customer issues and support growth opportunitiesAct as the voice of the customer, providing valuable feedback and insights to internal teams to improve our offerings and customer experiences
• Analyze diverse and moderately complex challenges to develop creative solutions within established guidelines, adapting processes and methods to address unique customer needs and business goals

Skills

Customer success

Account management

Stakeholder management

Negotiation

Communication

Data analysis

Tools

Salesforce

Microsoft Office

Job description

Nearmap is seeking a Senior Customer Success professional to manage a mid-market to enterprise portfolio remotely across the continental United States. You will own renewals, drive retention, and advocate for product adoption while aligning with Sales and the Experience team.

You will leverage Salesforce to maintain account intelligence, identify upsell opportunities, and partner with cross-functional teams to deliver measurable business outcomes for customers in the commercial vertical.