Remote Strategic Account Manager — Growth & Renewal Hero

San Diego, CA USA; Stati Uniti; Remoto; USD 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

CAMP Systems is hiring a Strategic Account Manager to own strategic accounts and drive customer success. You will manage relationships, coordinate across teams, and identify growth opportunities while mitigating renewal risks.

The role requires balancing account planning with cross-functional collaboration, leveraging AI-enabled tools to improve efficiency and customer outcomes. Remote work within the United States is supported.

Competenze

• Bachelor’s degree in Sales or related field, or equivalent experience.
• Experience managing strategic or key customer accounts.
• Ability to learn and apply AI-enabled tools to improve support and efficiency.
• Strong relationships and communication with customers.
• Familiarity with CRM and support tools such as HubSpot, Zendesk, Jira, Teamwork and Airtable.

Mansioni

• Serve as the primary owner for assigned strategic accounts.
• Develop and maintain account plans, stakeholder maps and risk docs.
• Lead regular customer meetings, including business reviews.
• Understand customer history, product usage, support trends and issues.
• Coordinate internal follow-up actions across cross-functional teams.
• Identify renewal risks and opportunities for growth.
• Escalate significant issues to senior leadership as needed.
• Support strategic planning including platform migration initiatives.

Conoscenze

Strategic account management

Customer relationship building

Cross-functional coordination

Communication skills

Adaptability to AI tools

Problem-solving

Formazione

Bachelor’s degree in Sales or related field

Strumenti

HubSpot

Zendesk

Jira

Teamwork

Airtable

Descrizione del lavoro

CAMP Systems is hiring a Strategic Account Manager to own strategic accounts and drive customer success. You will manage relationships, coordinate across teams, and identify growth opportunities while mitigating renewal risks.

The role requires balancing account planning with cross-functional collaboration, leveraging AI-enabled tools to improve efficiency and customer outcomes. Remote work within the United States is supported.