Remote Strategic CSM – Life Sciences Quality SaaS

Veeva Systems, Inc.; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Flexible PTO and holidays

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking a Customer Success Manager to ensure our customers’ success with Veeva’s Quality applications. You will act as a liaison between Veeva and customer stakeholders, fostering collaboration and driving value realization.

You will manage relationships with global customers, understand their goals, and guide them on how to maximize use of Veeva Vault and related Quality tools. Travel up to 25% may be required; NA-based candidates preferred.

Qualifications

• 7+ years’ experience in Quality within life sciences industry.
• Experience working with or in large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Responsibilities

• Serve as liaison between Veeva and key customer stakeholders to foster collaboration.
• Provide proactive guidance to optimize use of Veeva applications and help create a customer roadmap.
• Lead with curiosity and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva strategy, sales, product and services stakeholders to address customer needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Customer-facing

Relationship management

Strategic consulting

Travel readiness

Tools

Veeva Vault

Job description

Veeva Systems is seeking a Customer Success Manager to ensure our customers’ success with Veeva’s Quality applications. You will act as a liaison between Veeva and customer stakeholders, fostering collaboration and driving value realization.

You will manage relationships with global customers, understand their goals, and guide them on how to maximize use of Veeva Vault and related Quality tools. Travel up to 25% may be required; NA-based candidates preferred.