Strategic Life Sciences CSM — Remote

Veeva Systems; Philadelphia (Philadelphia County); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems seeks a Customer Success Manager to ensure customer outcomes with Veeva’s Commercial Content and Medical Vault applications. You will partner with global customers to understand goals and optimize investment use.

You will manage relationships with key decision makers, coordinate with Strategy, Sales, Product, and Services, and drive proactive engagement to create roadmaps aligned to business needs.

Qualifications

• 7+ years’ experience in promotional content or Medical within life sciences.
• Experience with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and Services stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Skills

Customer-facing consulting

Relationship management

Travel up to 25%

Experience with large pharma

Tools

Veeva Vault

Job description

Veeva Systems seeks a Customer Success Manager to ensure customer outcomes with Veeva’s Commercial Content and Medical Vault applications. You will partner with global customers to understand goals and optimize investment use.

You will manage relationships with key decision makers, coordinate with Strategy, Sales, Product, and Services, and drive proactive engagement to create roadmaps aligned to business needs.