Strategic Client Programs Director

Lyric; Lincoln (NE); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric seeks a Strategic Client Programs Lead to serve as the central post‑sales program leader for strategic clients. You will align client goals with cross‑functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams, driving governance, risk management, and value realization.

The role emphasizes intake, prioritization, and cross‑functional coordination, with release readiness and client engagement at the core.

Qualifications

• Minimum of seven (7) years of experience in program management, client success, PMO, consulting, or related field.

Responsibilities

• Develop and maintain an integrated program plan with milestones, owners, and dependencies.
• Coordinate cross-team workstreams and responsibilities to meet client objectives.
• Establish program cadence with governance meetings and leadership reviews.
• Prepare agendas, materials, and decision requests for governance discussions.
• Frame options and implications for decisions affecting scope, timing, and resources.
• Track progress and escalate issues through the governance structure.

Skills

Program management

Client success

PMO

Cross-functional leadership

Executive stakeholder management

Influence without authority

Job description

Lyric seeks a Strategic Client Programs Lead to serve as the central post‑sales program leader for strategic clients. You will align client goals with cross‑functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams, driving governance, risk management, and value realization.

The role emphasizes intake, prioritization, and cross‑functional coordination, with release readiness and client engagement at the core.