Remote Strategic Client Programs Leader

Lyric; Topeka (KS); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is a remote US-based company seeking a Strategic Client Programs Lead to align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

The role drives program governance, risk management, and reporting to ensure commitments are met while optimizing adoption and maximizing value realization for strategic clients.

Qualifications

• Minimum of seven years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption.

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, milestones, owners, and dependencies.
• Translate client objectives into coordinated work across teams.
• Track progress, follow up with owners, identify action items.
• Coordinate planning across workstreams and capacity, considering impacts.
• Maintain program view and support escalation with detailed information.
• Coordinate readiness for releases, migrations, and client events.
• Track post-implementation outcomes and lessons learned.

Skills

Program management

Client success

Cross-functional coordination

Executive stakeholder engagement

Deliverable governance

Risk management

Operational planning

Job description

Lyric is a remote US-based company seeking a Strategic Client Programs Lead to align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

The role drives program governance, risk management, and reporting to ensure commitments are met while optimizing adoption and maximizing value realization for strategic clients.