Remote Strategic Client Partner Director - Growth & NRR

NYMBUS; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare

Remote work

401(k)

Paid time off

Holidays

Dental insurance

Parental leave

Disability leave

Job summary

NYMBUS is seeking a Director, Client Partner to own a full book of Tier 1 and Tier 3 accounts, driving renewals, expansion, and successful transitions through implementation. The role requires building executive relationships, leading reviews, and delivering measurable outcomes in a remote, national setting.

You will manage renewal proofs, early capture initiatives, and expansion motions, while maintaining health metrics and coordinating cross-functional teams to secure growth and customer

Qualifications

• 8–12 years in enterprise account management, client success, or SaaS roles.

Responsibilities

• Own and manage full book of Tier 1 (Growth/Earn) and Tier 3 (Launch) accounts end to end.
• Build renewal decision memos and drive early capture before notice deadlines.
• Lead quarterly business reviews with directors/VPs and maintain account health plans.
• Secure signed terms ahead of renewal deadlines and surface expansion opportunities.
• Act as internal escalation sponsor to resolve satisfaction risks within 5 business days.

Skills

Enterprise account mgmt

NRR ownership

Renewals

Expansion sales

Executive relationships

SaaS sales

Tools

Salesforce

Account health platform

Job description

NYMBUS is seeking a Director, Client Partner to own a full book of Tier 1 and Tier 3 accounts, driving renewals, expansion, and successful transitions through implementation. The role requires building executive relationships, leading reviews, and delivering measurable outcomes in a remote, national setting.

You will manage renewal proofs, early capture initiatives, and expansion motions, while maintaining health metrics and coordinating cross-functional teams to secure growth and customer