Remote Director, National Accounts

Tech Sales Jobs; United States; À distance; USD 90 000 - 143 000; Plein temps

Avantages offerts par ce poste

Remote work

Discretionary bonus eligible

Résumé du poste

New York Life seeks a Director of National Account Management to lead a 12–15+ person team delivering end-to-end service for national accounts (5k+ lives). You will align resources to client needs, drive top-tier service, and differentiate NYL in the group benefits marketplace.

The role demands superior communication, collaboration, and accountability to meet KPIs and growth goals, with remote work flexibility and a strong emphasis on leadership and client outcomes.

Qualifications

• Bachelor's degree preferred.
• 5+ years of leadership experience in group insurance or related field.
• Experience building high-performing teams through recruiting and development.
• Excellent communication and collaboration skills with ability to influence partners.
• Experience developing client and broker relationships in the insurance industry.

Responsabilités

• Serve as a functional leader, providing guidance and coaching to direct reports.
• Manage adherence to productivity, quality and Voice of the Customer targets and service levels.
• Develop relationships with distribution partners to build trust across team responsibilities.
• Maintain effective partnerships with matrix units to ensure cohesive client service.
• Serve as escalations contact for clients and brokers to drive timely resolution.
• Recruit top talent and foster a high-potential culture with career growth.
• Partner with HR on performance management, staffing, and engagement.
• Support budget adherence and staffing plans, identifying efficiencies.
• Drive continuous improvement to reduce process friction and improve client outcomes.
• Contribute to Client Services transformation projects and platform enhancements.

Connaissances

Leadership

Team building

Communication

Client relationships

Insurance industry knowledge

Formation

Bachelor's degree

Description du poste

New York Life seeks a Director of National Account Management to lead a 12–15+ person team delivering end-to-end service for national accounts (5k+ lives). You will align resources to client needs, drive top-tier service, and differentiate NYL in the group benefits marketplace.

The role demands superior communication, collaboration, and accountability to meet KPIs and growth goals, with remote work flexibility and a strong emphasis on leadership and client outcomes.