Remote Strategic Client Growth & Retention Leader

Bizlibrary; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work US

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

401K match

Paid holidays

Company laptop

Home office stipend

Referral bonuses

Disability insurance

Life insurance

Development opportunities

Parental leave

Job summary

BizLibrary is seeking a strategic customer success professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, close expansion opportunities, and nurture senior stakeholder relationships to ensure long-term success.

In this remote, full-time role, you will monitor health signals, coordinate with sales and product teams, and advocate for clients to maximize renewal revenue.

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling into HR decision makers and navigating complex stakeholder environments.
• Experience selling SaaS or a subscription-based business.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis.
• Exceptional executive communication skills, with the ability to influence at all levels.

Responsibilities

• Drive retention, expansion, and executive engagement across a defined book of business.
• Reduce churn and close expansion opportunities while managing risk.
• Monitor customer health, product adoption, and renewal risks.
• Build high-level relationships with customer executives to align strategic goals.

Skills

Account management

Executive communication

Sales

SaaS sales

Tools

Salesforce

Data analysis tools

Job description

BizLibrary is seeking a strategic customer success professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, close expansion opportunities, and nurture senior stakeholder relationships to ensure long-term success.

In this remote, full-time role, you will monitor health signals, coordinate with sales and product teams, and advocate for clients to maximize renewal revenue.