Remote Client Success Manager – Growth & Retention

AlignOps, LLC; St. George (VT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO

401(k) plan

Job summary

AlignOps, LLC is hiring a Client Success Manager to build and nurture long-term relationships with our construction-industry clients. You will drive product adoption, upsell BusyBusy, manage renewals, and reduce churn while maximizing customer health metrics.

In this remote-friendly role, you’ll coordinate with sales, product, and support teams, analyze usage data, and provide strategic feedback to grow revenue and ensure client satisfaction across accounts.

Qualifications

• Proven track record of delivering results in dynamic, high-pressure environments.
• Expertise in sales with strong account management that drives revenue.
• Excellent communication skills for diplomacy and strategy.
• Analytical mindset with data-driven opportunity identification.
• Self-driven with ability to meet targets independently.
• Proficient with CRM systems and campaign tools.
• High emotional intelligence and strong interpersonal skills.
• Collaborative mindset, working with internal and external teams.

Responsibilities

• Promote BusyBusy product to target market within the customer base.
• Maintain Salesforce data hygiene with accounts and contacts.
• Lead renewals for assigned accounts to ensure service continuity.
• Engage clients through calls, meetings, demos to drive expansion.
• Collaborate with cross-functional teams to deliver client care.
• Analyze engagement data to derive insights and tailor experiences.
• Provide feedback on success stories, challenges, opportunities.
• Develop long-term client partnerships and act as trusted advisor.
• Identify cross-sell and upsell opportunities.
• Track demand and usage trends to inform strategy.

Skills

Sales experience

Account management

Communication skills

Analytical thinking

Initiative

CRM proficiency

Emotional intelligence

Team collaboration

Tools

CRM platforms

Campaign management tools

Job description

AlignOps, LLC is hiring a Client Success Manager to build and nurture long-term relationships with our construction-industry clients. You will drive product adoption, upsell BusyBusy, manage renewals, and reduce churn while maximizing customer health metrics.

In this remote-friendly role, you’ll coordinate with sales, product, and support teams, analyze usage data, and provide strategic feedback to grow revenue and ensure client satisfaction across accounts.