Remote Customer Retention Executive — Renewals & Growth

Mosaec; Northern (KY); Remote; USD 65,000 - 90,000; Full time

Job summary

BeyondTrust is seeking a Customer Retention Executive to protect recurring revenue and drive expansion within our SaaS customer base. This remote US East Coast role focuses on renewals and migrations, coordinating with Sales, Billing and Support to maximize value and retention.

You will analyze TAR, ACV, and add-ons, negotiate resolutions, and communicate SaaS value propositions while maintaining strong cross-functional partnerships.

Qualifications

• Bachelor's degree in Finance, Accounting, Business or comparable experience.
• Excellent written and verbal communication skills with cross-functional collaboration.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Analytical and problem-solving capabilities with attention to detail.
• Proficiency with Microsoft Office and Salesforce.

Responsibilities

• Contributes to renewal bookings and migration targets.
• Serves as primary contact for perpetual customer accounts in renewal or migration motions.
• Seizes add-on and upsell opportunities related to renewals/migrations.
• Builds and interprets data related to TAR, ACV, add-ons, and opportunities.
• Negotiates and resolves customer issues with effective resolutions.
• Communicates product use-cases, especially SaaS upgrade motions and value propositions.
• Manages escalations and maintains professional stakeholder relationships.
• Collaborates with Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.
• Adheres to Bookings Policy and team expectations for on-hold orders.

Skills

Communication

Organization

Multi-tasking

Cross-functional collaboration

Analytical thinking

Negotiation

Interpersonal skills

Education

Bachelor's degree in Finance, Accounting, or Business

Tools

MS Office

Salesforce

Job description

BeyondTrust is seeking a Customer Retention Executive to protect recurring revenue and drive expansion within our SaaS customer base. This remote US East Coast role focuses on renewals and migrations, coordinating with Sales, Billing and Support to maximize value and retention.

You will analyze TAR, ACV, and add-ons, negotiate resolutions, and communicate SaaS value propositions while maintaining strong cross-functional partnerships.