Senior Customer Success Leader - Drive Revenue (Remote)

Coinscapture; United States, Northern America, Americas; Hybrid; USD 101.000 - 135.000; Vollzeit

Benefits dieser Stelle

Benefits package

Remote work

Zusammenfassung

Salesloft is seeking a Senior Customer Success Manager to own a book of business, focusing on retention and net revenue expansion across defined accounts. You will prioritize based on health signals and product usage, and lead executive business reviews to translate platform value into measurable outcomes.

You will partner with Account Management to identify expansion opportunities, advocate for customers internally, and provide strategic onboarding guidance to help customers meet goals.

Qualifikationen

• Experience in a B2B SaaS customer success or post-sale role.
• Proven ability to own retention and net revenue expansion.
• Ability to analyze usage data and health signals to drive decisions.

Aufgaben

• Own retention, adoption, and net revenue expansion for a defined book.
• Use health signals and usage data to prioritize actions.
• Lead business reviews with executives and map usage to outcomes.
• Collaborate with Account Management to drive expansion.
• Advocate for customers and coordinate internal resources.
• Drive onboarding and ongoing strategic guidance to progress goals.

Kenntnisse

Customer Success

Account Management

Executive presence

Data-driven decisions

Retention strategy

Cross-functional collaboration

Health signals interpretation

Renewal & expansion focus

Communication skills

Tools

Salesloft

Clari

Gong

Outreach

AI-driven analytics

Jobbeschreibung

Salesloft is seeking a Senior Customer Success Manager to own a book of business, focusing on retention and net revenue expansion across defined accounts. You will prioritize based on health signals and product usage, and lead executive business reviews to translate platform value into measurable outcomes.

You will partner with Account Management to identify expansion opportunities, advocate for customers internally, and provide strategic onboarding guidance to help customers meet goals.