Remote Client Success Manager — Growth & Retention

AlignOps, LLC; Saint George (UT); Remote; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Disability insurance

Life insurance

PTO

401(k) plan

Job summary

AlignOps LLC seeks a Client Success Manager to manage and grow relationships, maximize product utilization, and reduce churn. You will drive renewals, upsell into new products, and collaborate with internal teams to deliver exceptional service and measurable outcomes.

The role emphasizes proactive engagement, data-driven insights, and a customer-first approach to sustain long-term partnerships within the US market.

Qualifications

• Demonstrated track record in sales and account management.
• Strong communication and relationship-building skills.
• Experience with CRM systems and campaign management.
• Self-driven with goal-oriented mindset.

Responsibilities

• Manage and grow client relationships to maximize satisfaction and retention.
• Lead renewal processes and upsell opportunities to drive revenue.
• Collaborate with cross-functional teams to deliver client care.
• Analyze engagement data to improve customer experiences.
• Provide feedback on success stories and risks to leadership.
• Develop long-term client partnerships and act as trusted advisor.

Skills

Sales

Account management

CRM systems

Communication

Analytical thinking

Initiative

Collaboration

Tools

CRM platforms

Campaign management

Job description

AlignOps LLC seeks a Client Success Manager to manage and grow relationships, maximize product utilization, and reduce churn. You will drive renewals, upsell into new products, and collaborate with internal teams to deliver exceptional service and measurable outcomes.

The role emphasizes proactive engagement, data-driven insights, and a customer-first approach to sustain long-term partnerships within the US market.