Remote Strategic Client Success Manager

Kaplan; Tallahassee (FL); Remote; USD 31,000 - 79,000; Full time

Benefits offered by this job

Remote work

Retirement plan

Tuition assistance

Health benefits

Generous PTO with volunteer and inclus

Job summary

Kaplan North America is seeking a Client Success Manager to drive retention and growth within a mid-tier account portfolio. You will partner with sales leadership to plan and execute cross-sell opportunities, manage renewals, and strengthen cross-functional ties across Kaplan offerings.

The role emphasizes proactive customer engagement with senior leadership, data-driven decision making, and ongoing risk management to secure revenue and satisfaction across a diverse client base.

Qualifications

• Bachelors Degree in Business or related field.
• 4+ years of experience in customer experience, account management, or program management with a large portfolio of accounts.
• Process management.
• Attention to detail.
• Customer relationship management.
• Strategic analysis.
• Cross functional collaboration.
• Matrix management.
• Excellent presentation skills.

Responsibilities

• Implement processes to facilitate effective relationship management with partners within the portfolio.
• Act as the primary known point of contact for stakeholders within the portfolio.
• Develop and deploy tailored engagement plans for different tiers of accounts.
• Manage the renewal cycle of assigned accounts.
• Ensure the seamless delivery of customer contracts and identify opportunities for additional product offerings.
• Conduct regular reviews to identify risks and opportunities and implement risk mitigation plans.
• Collaborate with salespeople to develop and execute growth plans for each account.
• Solicit partner feedback to identify cross-sell and upsell opportunities.
• Use multiple data sources to assess engagement scores and identify cross-selling opportunities.
• Refine engagement plans based on feedback and performance metrics.

Skills

Communication

Relationship building

Problem-solving

Data analysis

Technical proficiency

Customer-centric mindset

Proactive outreach

Cross-functional collaboration

Education

Bachelors Degree in Business or related field

Masters Degree or MBA (Preferred)

Job description

Kaplan North America is seeking a Client Success Manager to drive retention and growth within a mid-tier account portfolio. You will partner with sales leadership to plan and execute cross-sell opportunities, manage renewals, and strengthen cross-functional ties across Kaplan offerings.

The role emphasizes proactive customer engagement with senior leadership, data-driven decision making, and ongoing risk management to secure revenue and satisfaction across a diverse client base.