Strategic Account Manager — Growth & Retention Lead

The ProActive Technology Group; Greenvale (NY); Presencial; USD 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company match

Health, dental, and vision insurance

Life insurance

Paid time off

Parental leave

Professional development funding

Certification funding

Referral program

Resumo da oferta

The ProActive Technology Group is seeking an experienced Account Manager to own the full client relationship lifecycle across a portfolio of 15–25 managed services accounts in the New York metro area.

You will focus on retention, expansion, and strategic alignment, serving as the primary advisor on technology strategy rather than a vendor. You will partner with sales and engineering to ensure smooth onboarding and ongoing value delivery.

Qualificações

• 3+ years in account management.
• Demonstrated track record of client retention and account growth.
• Comfort leading QBRs and presenting technology strategies to non-technical executives.
• Working knowledge of the Microsoft 365 ecosystem.
• Strong written and verbal communication skills.
• 3+ years in account management within MSP/IT services/tech environment.
• Experience managing $1M+ in recurring revenue across a client portfolio.
• Understanding of cybersecurity compliance frameworks (CMMC, NIST, SOC 2).
• Background in mid-market B2B environments.
• Familiarity with PSA/RMM platforms (Halo PSA, ConnectWise, Datto, or similar).
• CRM proficiency (HubSpot, Salesforce, or equivalent).
• Bachelor's degree in business, technology, or related field.

Responsabilidades

• Own client relationships across a portfolio of 15–25 managed services accounts.
• Maintain a consistent QBR cadence and anticipate client needs.
• Build strategic roadmaps aligning IT investments with business objectives.
• Identify and close expansion opportunities within existing accounts.
• Onboard new clients with seamless transitions into managed services.
• Create and deliver customized proposals and drive deals through the pipeline.
• Bridge clients and delivery teams to improve service delivery.

Conhecimentos

Account management

Client retention and growth

QBRs and executive messaging

Microsoft 365 ecosystem

Written & verbal communication

Formação académica

Bachelor's degree in business/technology/related

Ferramentas

Halo PSA

ConnectWise

Datto

HubSpot

Salesforce

Descrição da oferta de emprego

The ProActive Technology Group is seeking an experienced Account Manager to own the full client relationship lifecycle across a portfolio of 15–25 managed services accounts in the New York metro area.

You will focus on retention, expansion, and strategic alignment, serving as the primary advisor on technology strategy rather than a vendor. You will partner with sales and engineering to ensure smooth onboarding and ongoing value delivery.