Remote Strategic Account Growth Manager

Addigy; Miami (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Addigy is seeking an Account Manager to drive revenue growth and retention across a remote, East Coast-focused territory. You will own expansion, renewals, and long-term relationships with a portfolio of accounts, leveraging AI-driven workflows to move faster and smarter.

You'll collaborate with customers and cross-functional teams, build strategic account plans, and consistently demonstrate value through executive-level engagements.

Qualifications

• Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology.
• Experience selling into or managing existing customers where MSPs were the target audience.
• Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention.

Responsibilities

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs.
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts.
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets.
• Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy’s solutions remain integral to their success.
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives.
• Develop targeted account plans with specific actions and timelines for growth.
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value.
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention.
• Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes.
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty.

Skills

Account management

Customer success

Revenue targets

Tools

Salesforce QtC

Gainsight

HubSpot

Jira

Confluence

Job description

Addigy is seeking an Account Manager to drive revenue growth and retention across a remote, East Coast-focused territory. You will own expansion, renewals, and long-term relationships with a portfolio of accounts, leveraging AI-driven workflows to move faster and smarter.

You'll collaborate with customers and cross-functional teams, build strategic account plans, and consistently demonstrate value through executive-level engagements.