Remote Strategic SaaS Account Manager — Renewals & Growth

Reachdesk; Charlotte (NC); Hybrid; USD 160.000 - 200.000; Vollzeit

Benefits dieser Stelle

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Mental health support

Zusammenfassung

Reachdesk, a leading global SaaS gifting platform, is seeking a Commercial Account Manager in the United States. You will own retention and growth across an existing customer portfolio, focusing on renewals, expansions, and strategic revenue opportunities within your book of business.

Success requires strong commercial judgment, problem-solving, and the ability to turn customer needs into measurable business outcomes.

Qualifikationen

• 5+ years in account management or revenue-owned roles.
• Experience in subscription SaaS or recurring revenue preferred.
• Proven ability to renew, retain and grow revenue.
• Strong written, verbal, and analytical skills.

Aufgaben

• Own retention, renewals, and growth for a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion within accounts.
• Prospect to grow Reachdesk’s opportunities within your book of business.
• Lead renewal and commercial discussions, including pricing and terms.
• Run strategic account planning and business reviews tied to customer priorities.
• Identify challenges early and coordinate cross‑functional solutions.
• Coordinate Client Success, Swag Sourcing, Marketplace, and Logistics to achieve outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk with confidence in executive discussions.

Kenntnisse

Account management

Renewals

Upsell

Cross-sell

Executive relationships

Jobbeschreibung

Reachdesk, a leading global SaaS gifting platform, is seeking a Commercial Account Manager in the United States. You will own retention and growth across an existing customer portfolio, focusing on renewals, expansions, and strategic revenue opportunities within your book of business.

Success requires strong commercial judgment, problem-solving, and the ability to turn customer needs into measurable business outcomes.