Remote Strategic Growth Account Manager

Spur; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Spur is seeking a commercially driven Customer Account Manager (CAM) to own the full customer lifecycle: onboarding, adoption, expansion, and renewal, delivered from a remote setting.

You will drive ARR growth by expanding into additional personas, buying centers, and products, build robust account plans, foster executive sponsorship, and lead renewal conversations with internal teams guiding value realization and strategic partnerships.

Qualifications

• 3–7+ years in Customer Success or Account Management roles in B2B tech.
• Proven track record growing existing accounts through expansion strategies.
• Ability to create, qualify, negotiate, and close expansion opportunities.
• Experience with cybersecurity, fraud, risk, or related domains is a plus.

Responsibilities

• Own the customer lifecycle from onboarding to renewal for a portfolio.
• Drive ARR growth by expanding into additional teams and use cases.
• Build account plans covering objectives, whitespace, and risks.
• Map the organization across multiple functions and leaders.
• Lead expansion conversations, business cases, and negotiations to close.
• Drive measurable adoption and executive-aligned customer meetings.

Skills

Customer Success

Account Management

Upsell Strategy

Cross-sell

Discovery

Education

Bachelor's degree or equivalent

Tools

Salesforce

Account Planning Tools

CRM platforms

Job description

Spur is seeking a commercially driven Customer Account Manager (CAM) to own the full customer lifecycle: onboarding, adoption, expansion, and renewal, delivered from a remote setting.

You will drive ARR growth by expanding into additional personas, buying centers, and products, build robust account plans, foster executive sponsorship, and lead renewal conversations with internal teams guiding value realization and strategic partnerships.