Remote Strategic Account Growth Lead

Eventeny; Northern (KY); Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote

Vision and dental insurance

Group Life Insurance

Quarterly bonuses

Yearly company retreat

Company laptop

Job summary

Eventeny is seeking an Account Manager to drive retention, renewals, and growth across our customer ecosystem. You’ll manage a portfolio of core clients, translate goals into actionable strategies, and partner with Customer Operations to deliver an outstanding experience.

This full-time, remote role offers a base salary of $65,000 with benefits and a semi-annual bonus tied to renewals and expansion. You’ll forecast renewals, negotiate contracts, and uncover opportunities to deepen value within

Qualifications

• 1-3 years of account management or related client-facing experience.
• Proven ability to grow or retain accounts in a client-facing role.
• Strong interpersonal, verbal, and written communication skills.
• Organized, detail-oriented, and able to manage multiple accounts and priorities.
• Empathy and compassion in handling clients.
• Knowledge of G-Suite, Intercom, Asana, Slack.
• Familiarity with CRM tools (Salesforce, HubSpot).
• Experience in event and/or SaaS industry is a plus.

Responsibilities

• Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, goodwill, retention, and expansion.
• Act as a trusted advisor by understanding client goals and translating them into actionable strategies.
• Analyze account health metrics to identify risks and implement retention strategies.
• Forecast renewals, manage contract negotiations, and drive upsell and cross-sell opportunities.
• Assist in data-driven account planning to demonstrate ROI and growth potential.
• Communicate product knowledge effectively and develop solutions to challenging problems.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep meticulous records of customer interactions and feedback.
• Maintain a consistent renewal-cycle communications cadence.
• Occasionally assist with live events, customer calls, or presentations as needed.

Skills

Account management

Communication

Analytical thinking

Multitasking

Tools

G-Suite

Intercom

Asana

Slack

Salesforce

HubSpot

Job description

Eventeny is seeking an Account Manager to drive retention, renewals, and growth across our customer ecosystem. You’ll manage a portfolio of core clients, translate goals into actionable strategies, and partner with Customer Operations to deliver an outstanding experience.

This full-time, remote role offers a base salary of $65,000 with benefits and a semi-annual bonus tied to renewals and expansion. You’ll forecast renewals, negotiate contracts, and uncover opportunities to deepen value within