Remote Strategic Account Director for Growth

Tech Sales Jobs; Phoenix (AZ); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K retirement plan

Paid vacation

Holidays (federal and floating)

Maternity/Paternity pay

Career advancement opportunities

Job summary

Lessen, LLC is seeking an Account Director to guide strategic initiatives within the Commercial department, supporting Account Management. You will uncover growth opportunities, manage client concerns, and lead initiatives across Reactive and Recurring Maintenance and Projects.

This role requires up to 25% travel and close collaboration with Sales, Field Operations, Centralized Services, Product Management, and Implementation to align projects with client needs and budgets.

Qualifications

• 3–5 years in account management, sales, or customer success.
• Experience in property management is a plus.
• Strong business sense and client-focused mindset.

Responsibilities

• Collaborate with Sales, Field Ops, Product Management, and Implementation to align projects with client needs.
• Understand client portfolios and tailor growth strategies.
• Serve as main contact for client communications and relationships.
• Monitor market developments and client feedback to frame growth strategies.
• Lead client retention by ensuring service excellence and timely solutions.
• Document client interactions, sales efforts, and growth metrics.

Skills

Account management

Sales

Customer success

CRM software

Data analytics

Project management

Negotiation

Communication

Stakeholder management

Time management

Tools

CRM software

Data analytics

Spreadsheets

Project management tools

Communication tools

Job description

Lessen, LLC is seeking an Account Director to guide strategic initiatives within the Commercial department, supporting Account Management. You will uncover growth opportunities, manage client concerns, and lead initiatives across Reactive and Recurring Maintenance and Projects.

This role requires up to 25% travel and close collaboration with Sales, Field Operations, Centralized Services, Product Management, and Implementation to align projects with client needs and budgets.