Strategic Account Director, Growth & Retention

Directive; Boston (MA); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Remote-first culture

Health Insurance

Dental & Vision Insurance

Life Insurance

401(k) with company match

Unlimited PTO

Paid Holidays

Your Birthday Off

End of Year Recharge

Paid Parental Leave

Annual company-wide retreat

Job summary

Directive Consulting is seeking an Account Director, Client Strategy to own senior client relationships and drive retention, expansion, and excellent client experience across a high-value portfolio.

You will align Paid Media, SEO/Content, CRO, Creative, and RevOps to deliver measurable revenue impact, partnering with VP-, CMO-, and CRO-level stakeholders.

This remote-first role offers competitive base pay in the US, with annual bonus eligibility and comprehensive benefits.

Qualifications

• 7-12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, connecting execution to business outcomes.
• Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
• Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

Responsibilities

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
• Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
• Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
• Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
• Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
• Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
• Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
• Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

Skills

Executive Communication

Commercial Acumen

Strategic Operator

Cross-Functional Leadership

Growth Mindset

Trusted Advisor Mentality

Job description

Directive Consulting is seeking an Account Director, Client Strategy to own senior client relationships and drive retention, expansion, and excellent client experience across a high-value portfolio.

You will align Paid Media, SEO/Content, CRO, Creative, and RevOps to deliver measurable revenue impact, partnering with VP-, CMO-, and CRO-level stakeholders.

This remote-first role offers competitive base pay in the US, with annual bonus eligibility and comprehensive benefits.