Strategic Account Director, Real Estate Growth & Partnerships

Lessen; Colorado; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Vision, Life, and Dis/

401K retirement savings plan

Paid vacation and holidays

Maternity/Paternity Pay

Career advancement opportunities

All the tools you’ll need

Job summary

Lessen is the tech-enabled real estate services provider transforming how commercial and residential property services are delivered at scale.

The Account Director leads strategic initiatives within Commercial account management, uncovering growth opportunities, managing client concerns, and guiding reactive and recurring maintenance and projects. This role requires collaboration across Sales, Operations, Product, and Implementation, and travel up to 25%.

Qualifications

• Minimum 3–5 years in account management, sales, or customer success.
• Strong business acumen with deep understanding of client needs in maintenance operations and projects.
• Excellent communication, negotiation, and presentation abilities for stakeholder management.
• Proficiency with CRM and analytics tools; ability to track financials and budgets.
• Self-motivated, autonomous, and able to drive revenue growth across accounts.

Responsibilities

• Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation to align projects with client needs.
• Understand client portfolios and tailor growth strategies.
• Serve as the go-to contact for client communications and relationship building.
• Monitor market trends, client feedback, and industry shifts to shape growth plans.
• Lead client retention efforts, ensure service excellence, and deliver timely solutions.
• Document client interactions, sales activities, and growth metrics.
• Achieve or exceed account growth and upsell targets.
• Maintain project budgets and adjust for cost changes as needed.
• Solicit client feedback on satisfaction and service needs.
• Track client KPIs and success metrics.

Skills

Business acumen

Communication skills

Negotiation

Presentation skills

Stakeholder management

Time management

Autonomy

Revenue growth strategy

Tools

CRM software

Data analytics tools

Spreadsheets (Excel/Sheets)

Project management platforms

Communication tools

Job description

Lessen is the tech-enabled real estate services provider transforming how commercial and residential property services are delivered at scale.

The Account Director leads strategic initiatives within Commercial account management, uncovering growth opportunities, managing client concerns, and guiding reactive and recurring maintenance and projects. This role requires collaboration across Sales, Operations, Product, and Implementation, and travel up to 25%.