Remote State & Local Government Accounts Specialist

Pitney Bowes; Wisconsin; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

PB Benefits

Wellbeing Programs

Job summary

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support client needs with accuracy. You will manage AR receivables, account cleansing, and support growth initiatives such as automation and self-serve for large State & Local clients, collaborating with Sales and internal teams.

The role emphasizes handling sensitive financial data and requires a client-first attitude, 2+ years in client service, and strong MS Office skills.

Qualifications

• 2+ years of client service experience.
• Experience in account management, contract management, or billing reconciliation and collections is a plus.
• Excellent time management, organizational, and multitasking skills.
• Strong written and oral communication skills.
• Ability to work independently and in a team.
• Proficient in Microsoft Office, including Excel (pivot tables, VLOOKUP).

Responsibilities

• Act as an account expert and point of contact for Pitney Bowes' large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI's and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Skills

Client service

Account management

Contract management

Billing reconciliation

Time management

Communication skills

Excel

Team collaboration

Tools

Excel

Job description

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support client needs with accuracy. You will manage AR receivables, account cleansing, and support growth initiatives such as automation and self-serve for large State & Local clients, collaborating with Sales and internal teams.

The role emphasizes handling sensitive financial data and requires a client-first attitude, 2+ years in client service, and strong MS Office skills.