Remote State & Local Government Account Expert

Pitney Bowes; Connecticut; Remote; USD 25,000 - 33,000; Full time

Job summary

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships, support client needs, and manage AR receivables with accuracy. You will handle account cleansing, automation initiatives, and collaborate with Sales and internal stakeholders to address client needs while handling sensitive financial data.

You are a proactive, client-first professional who resolves complex issues, supports growth initiatives, and maintains strong rapport with

Qualifications

• 2+ years of client service experience.
• Experience in account management, contract management, or billing reconciliation and collections.
• Strong time management, organizational, and multi-tasking skills.
• Excellent written and oral communication skills.
• Ability to work independently and in a team.
• Proficient with Microsoft Office (Pivot tables, VLOOKUPs).
• Strong interpersonal skills and attention to detail.
• Background check includes credit review.

Responsibilities

• Act as account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Skills

Client service

Account management

Billing and collections

Communication

Independent work

Team collaboration

Time management

Interpersonal skills

Attention to detail

Credit screening readiness

Tools

Microsoft Excel

Pivot tables

VLOOKUPs

Job description

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships, support client needs, and manage AR receivables with accuracy. You will handle account cleansing, automation initiatives, and collaborate with Sales and internal stakeholders to address client needs while handling sensitive financial data.

You are a proactive, client-first professional who resolves complex issues, supports growth initiatives, and maintains strong rapport with