Remote State & Local Government Account Specialist

Pitney Bowes; Alabama; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Career growth opportunities

Inclusive workplace

Global benefits

Job summary

Pitney Bowes, a remote-based employer, seeks a State & Local Government Account Specialist to manage client relationships, AR receivables, and account cleansing with accuracy. You will support growth initiatives, including automation and self-serve, while partnering with Sales and internal teams.

Required are 2+ years of client service experience and strong MS Office skills; you will handle sensitive financial data in a fast-paced, client-facing environment.

Qualifications

• 2+ years client service experience.
• Experience in account management, contract management, or billing reconciliation is a plus.
• Proficient with Microsoft Office, including Excel (Pivot Tables, VLOOKUPs).

Responsibilities

• Act as account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Skills

Client service

Account management

Billing reconciliation

Contract management

Microsoft Office

Job description

Pitney Bowes, a remote-based employer, seeks a State & Local Government Account Specialist to manage client relationships, AR receivables, and account cleansing with accuracy. You will support growth initiatives, including automation and self-serve, while partnering with Sales and internal teams.

Required are 2+ years of client service experience and strong MS Office skills; you will handle sensitive financial data in a fast-paced, client-facing environment.