Remote State & Local Government Account Specialist

Pitney Bowes; Iowa; Remote; USD 24,000 - 34,000; Full time

Job summary

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support needs with accuracy. You will handle AR, account cleansing, and contribute to automation and self-serve efforts while partnering with Sales and internal teams.

You are a proactive, client-first professional with 2+ years in client service and the ability to resolve delinquent balances. This role emphasizes collaboration and ownership within a dynamic government team.

Qualifications

• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Proven time management, organizational, and multi-tasking skills.

Responsibilities

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Skills

Client service

Account management

Billing reconciliation

Time management

Communication skills

Tools

Microsoft Office

Job description

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support needs with accuracy. You will handle AR, account cleansing, and contribute to automation and self-serve efforts while partnering with Sales and internal teams.

You are a proactive, client-first professional with 2+ years in client service and the ability to resolve delinquent balances. This role emphasizes collaboration and ownership within a dynamic government team.