Remote State & Local Government Account Specialist

Pitney Bowes; Atlanta (GA); A distancia; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to manage AR receivables, cleanse accounts, and support growth initiatives for major state and local clients. You will collaborate with Sales and internal teams to ensure accurate invoicing and data integrity, while delivering timely resolutions to delinquent balances.

You will work with internal partners to provide exceptional client service and maintain strong relationships across the government portfolio, with

Formación

• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and/or collections a plus.
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.

Responsabilidades

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Conocimientos

Client service experience

Time management

Communication skills

Independent work

Team collaboration

Herramientas

Microsoft Office Suite

Descripción del empleo

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to manage AR receivables, cleanse accounts, and support growth initiatives for major state and local clients. You will collaborate with Sales and internal teams to ensure accurate invoicing and data integrity, while delivering timely resolutions to delinquent balances.

You will work with internal partners to provide exceptional client service and maintain strong relationships across the government portfolio, with