State & Local Government Account Specialist (Remote US in EST & CST)

Pitney Bowes; Wisconsin; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

PB Benefits

Wellbeing Programs

Job summary

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support client needs with accuracy. You will manage AR receivables, account cleansing, and support growth initiatives such as automation and self-serve for large State & Local clients, collaborating with Sales and internal teams.

The role emphasizes handling sensitive financial data and requires a client-first attitude, 2+ years in client service, and strong MS Office skills.

Qualifications

• 2+ years of client service experience.
• Experience in account management, contract management, or billing reconciliation and collections is a plus.
• Excellent time management, organizational, and multitasking skills.
• Strong written and oral communication skills.
• Ability to work independently and in a team.
• Proficient in Microsoft Office, including Excel (pivot tables, VLOOKUP).

Responsibilities

• Act as an account expert and point of contact for Pitney Bowes' large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI's and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Skills

Client service

Account management

Contract management

Billing reconciliation

Time management

Communication skills

Excel

Team collaboration

Tools

Excel

Job description

We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We're looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

As a remote-basedState & Local Government Account Specialist at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As a member of our government team, you will be responsible for managing the AR receivables and account cleansing, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with some of our largest State & Local government agency clients while partnering internally with Sales and other internal stakeholders to address all client needs. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

You are:

A forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and appropriate service for our most valuable clients at Pitney Bowes.

You will:

• Act as an account expert and point of contact for Pitney Bowes' large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI's and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Your Background:

• You have a positive, client first attitude.
• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.
• Excellent professional written and oral communication skills.
• Able to work independently and can prioritize and schedule daily activities while functioning in a team environment.
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc)
• Strong interpersonal skills/ability to work with others.
• Attention to detail; excellent problem solving and analytical skills.
• This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

Compensation:

The wage for this position is $21/hour (may vary depending on location and skillset).

Location:

Remote (US) CST or EST

Availability to work from 8:00 am - 5:30 pm EST/7:00 am - 4:30 pm CST, Monday through Friday. (Specific schedule within those hours may vary or change as needed).

Appropriate work from home setting for being in a client-facing environment

Sponsorship:

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

Pitney Bowes is Drug Free Workplace

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.