Remote State & Local Government Accounts Lead

Pitney Bowes; Guin (AL); Remote; USD 24,000 - 34,000; Full time

Job summary

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to manage large client relationships and ensure accurate, timely invoicing. You will cleanse data, support growth initiatives, and partner with Sales to deliver exceptional service for our government clients.

You will handle sensitive financial information, coordinate with internal teams, and act as a SME for contract onboarding while maintaining high standards of accountability and teamwork.

Qualifications

• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Excellent professional written and oral communication skills.
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc).

Responsibilities

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Skills

Client service

Account management

Billing reconciliation

Time management

Communication skills

Tools

Microsoft Office Suite

Pivot tables

VLOOKUP

Job description

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to manage large client relationships and ensure accurate, timely invoicing. You will cleanse data, support growth initiatives, and partner with Sales to deliver exceptional service for our government clients.

You will handle sensitive financial information, coordinate with internal teams, and act as a SME for contract onboarding while maintaining high standards of accountability and teamwork.