Remote State & Local Government Account Specialist

Pitney Bowes; Kentucky; À distance; USD 24 000 - 34 000; Plein temps

Résumé du poste

Pitney Bowes is hiring a remote-based State & Local Government Account Specialist to manage client relationships, AR receivables, and data cleansing for major government clients. You will collaborate with Sales and internal teams to ensure accurate invoicing and responsive service.

The role emphasizes handling sensitive financial data, contract review support, and adherence to client portal requirements, while driving automation and self-serve initiatives.

Qualifications

• 2+ years of client service experience.
• Strong time management and multitasking skills.
• Excellent written and oral communication skills.
• Ability to work independently in a team environment.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.

Responsabilités

• Act as account expert and point of contact for State & Local government clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Connaissances

Client service

Time management

Communication

Independent work

Outils

Microsoft Office

Description du poste

Pitney Bowes is hiring a remote-based State & Local Government Account Specialist to manage client relationships, AR receivables, and data cleansing for major government clients. You will collaborate with Sales and internal teams to ensure accurate invoicing and responsive service.

The role emphasizes handling sensitive financial data, contract review support, and adherence to client portal requirements, while driving automation and self-serve initiatives.