Remote State & Local Government Account Specialist

Pitney Bowes; Illinois; Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support client needs promptly and accurately. You will manage AR receivables, account cleansing, and ensure data integrity across systems, while partnering with Sales to address client needs and drive growth initiatives like automation and self-serve.

This role requires handling sensitive financial data, remote collaboration across time zones, and delivering exceptional service

Qualifikationen

• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc).

Aufgaben

• Act as an account expert and point of contact for Pitney Bowes' large State & Local clients.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI's and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Kenntnisse

Client service

Tools

Microsoft Office

Jobbeschreibung

Pitney Bowes is seeking a remote-based State & Local Government Account Specialist to maintain client relationships and support client needs promptly and accurately. You will manage AR receivables, account cleansing, and ensure data integrity across systems, while partnering with Sales to address client needs and drive growth initiatives like automation and self-serve.

This role requires handling sensitive financial data, remote collaboration across time zones, and delivering exceptional service