Remote Specialty Pharmacy Operations Supervisor

Cardinal Health; Dover (DE); Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Job summary

Cardinal Health is seeking a Specialty Pharmacy Operations Supervisor to oversee a remote team delivering patient access support and reimbursement activities for 1-2 clients. You will manage staffing, training, and KPIs in accordance with client contracts and SOPs.

The role emphasizes leadership, coaching, and process improvement in a fully remote environment, with a salary range that reflects US market levels. A strong emphasis on compliance and cross-functional collaboration is required.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 3-5 years of experience in related field of patient support programs preferred.
• Previous management experience preferred.
• Strong communication, presentation, and time management skills.
• Advanced computer skills and proficiency in Microsoft Office including Word, Teams, Outlook, PowerPoint, and Excel.
• Travel may be needed up to 10%.

Responsibilities

• Oversee daily operations for patient access support contact center team of up to 20 team members and provide daily support ensuring team members can perform job responsibilities.
• Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
• Create and maintain Standard Operating Procedures and work instructions specific to the program.
• Coordinate and deliver recurring reviews of program metrics/dashboards with internal and external leaders.
• Assess/test/solution/approve program changes including IT, platform upgrades, and business rules.

Skills

Communication

Time management

Leadership

Education

Bachelor's degree

Tools

Word

PowerPoint

Excel

Outlook

Teams

Job description

Cardinal Health is seeking a Specialty Pharmacy Operations Supervisor to oversee a remote team delivering patient access support and reimbursement activities for 1-2 clients. You will manage staffing, training, and KPIs in accordance with client contracts and SOPs.

The role emphasizes leadership, coaching, and process improvement in a fully remote environment, with a salary range that reflects US market levels. A strong emphasis on compliance and cross-functional collaboration is required.