Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions

Tennessee

A distancia

USD 65.000 - 90.000

Jornada completa

Hace 9 días

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Descripción de la vacante

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, stay current with industry and product knowledge, and act as the voice of the customer. This role supports coordination across teams, aligning with Mountain or Central time zones to support customers in those time zones.

The position emphasizes driving retention by understanding customer needs, promoting added functionality and modules, and

Formación

Bachelor's degree or higher in a related field.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management
Leadership and Team Building Skills
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
Willingness to travel up to 20%.

Responsabilidades

Manage multiple customer accounts.
Understand customer needs and priorities
Manage projects to ensure deliverables are met
Regular meetings to stay up to date with customer needs
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Maintain customer retention
Customer Satisfaction Rating of 85% or greater