Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and stay current with industry and product knowledge. You will advocate for customers and coordinate with sales, product, and support to optimize service delivery across time zones, driving renewal and expansion opportunities.

The role typically aligns with Mountain or Central time to support US customers, and travel up to 20% may be required.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience in Customer Success is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate upsell of additional functionality and modules.
• Maintain customer retention and satisfaction.

Skills

Customer Success

Account Management

Project Management

Leadership

Communication

Education

Bachelor's degree or higher

Tools

CRM software

Project Management Tools

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and stay current with industry and product knowledge. You will advocate for customers and coordinate with sales, product, and support to optimize service delivery across time zones, driving renewal and expansion opportunities.

The role typically aligns with Mountain or Central time to support US customers, and travel up to 20% may be required.