Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Central City (CO); Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and champion customer outcomes. The role aligns with Mountain/Central time zones to support clients across those regions.

The position emphasizes sustaining strong relationships, coordinating cross-functional teams, and driving adoption of Streamline modules to increase efficiency and satisfaction.

Competenze

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Mansioni

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Achieve a Customer Satisfaction Rating of 85% or greater.

Conoscenze

Project Management

Change Management

Leadership

Team Building

Customer Success

Formazione

Bachelor's degree or higher in a related field

Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and champion customer outcomes. The role aligns with Mountain/Central time zones to support clients across those regions.

The position emphasizes sustaining strong relationships, coordinating cross-functional teams, and driving adoption of Streamline modules to increase efficiency and satisfaction.