Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions

Lake Michigan Beach (MI)

À distance

USD 70 000 - 100 000

Plein temps

Il y a 9 jours

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Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure a world-class customer experience. You will align with clients across time zones to maximize adoption of our behavioral health software solutions.

Ideal candidates have a bachelor’s degree, experience in customer success or project management, and the ability to travel up to 20%. You will collaborate with sales, product, and support teams to drive renewal, expansion, and customer

Qualifications

Bachelor's degree or higher in a related field.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management
Leadership and Team Building Skills
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
Willingness to travel up to 20%.

Responsabilités

Manage multiple customer accounts.
Understand customer needs and priorities.
Manage projects to ensure deliverables are met.
Regular meetings to stay up to date with customer needs.
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Maintain customer retention.
Customer Satisfaction Rating of 85% or greater.