Remote Spanish-Speaking Customer Success Manager

Hubexo

Connecticut

Remote

USD 110,000 - 140,000

Full time

9 days ago

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Job summary

Hubexo is seeking a proactive Customer Success Manager in North America to own a portfolio of strategic accounts, drive value through onboarding, adoption, and renewals, and achieve GRR targets. This is a fully remote role; candidates must reside in one of the permitted U.S. states.

You will collaborate with Sales, Product, Finance, and Revenue Ops to optimize churn reduction and expansion opportunities. The ideal candidate brings 3+ years in SaaS customer success or account management,

Qualifications

3+ years in Customer Success or similar B2B role.
Experience managing renewal and retention targets.
Experience with SaaS or subscription services.
Strong relationship-building and communication.

Responsibilities

Own and manage an assigned portfolio of customer accounts throughout the customer lifecycle.
Develop proactive account strategies focused on customer satisfaction, adoption, retention, and long-term value.
Take direct ownership of customer renewal planning, engagement, and execution.
Meet or exceed assigned Gross Revenue Retention (GRR) targets.
Identify accounts at risk of cancellation, downsell, or nonrenewal and implement retention strategies.
Maintain accurate renewal forecasts and proactively address potential revenue risks.
Identify expansion opportunities and collaborate with Sales to support account growth.
Build strong relationships with customer stakeholders, decision-makers, and executive sponsors.