Bilingual Customer Success Manager - Spanish

Hubexo; Utah; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

Hubexo North America seeks a proactive Customer Success Manager to manage a portfolio, drive adoption, engagement, and retention, and own renewal execution. This revenue-accountable role collaborates with Sales, Product, Finance, and Revenue Operations to ensure customers realize measurable value from Hubexo's solutions.

The ideal candidate will manage GRR targets, build executive relationships, and lead renewal strategies while maintaining strong customer partnerships and proactive outreach in

Qualifications

• 3+ years in Customer Success, Account Management, or similar B2B role
• Experience managing a portfolio with retention and renewals
• Proven track record of meeting renewal or revenue targets
• Experience with SaaS or subscription-based services
• Strong understanding of customer lifecycle and contract management
• Ability to manage multiple accounts remotely

Responsibilities

• Own and manage a portfolio of customer accounts across the lifecycle
• Drive renewal planning, engagement, and execution with GRR targets
• Conduct regular customer meetings and business reviews
• Promote product adoption and alignment with customer goals
• Collaborate with Sales, Product, Finance, and Revenue Operations
• Lead cross-functional efforts to resolve issues and improve retention

Skills

Account management

Customer success

Renewals

Relationship building

SaaS / subscription

Analytics

Forecasting

Cross-functional collaboration

Education

Bachelor's degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

CRM dashboards

Job description

Hubexo North America seeks a proactive Customer Success Manager to manage a portfolio, drive adoption, engagement, and retention, and own renewal execution. This revenue-accountable role collaborates with Sales, Product, Finance, and Revenue Operations to ensure customers realize measurable value from Hubexo's solutions.

The ideal candidate will manage GRR targets, build executive relationships, and lead renewal strategies while maintaining strong customer partnerships and proactive outreach in