Remote Spanish-Speaking Customer Success Manager

Hubexo; Maryland; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive value, and own renewal execution. You will collaborate across Sales, Customer Care, Product, Finance and Revenue Operations to ensure a positive customer experience and maximize retention.

The role targets measurable value, with a focus on renewal planning and long-term account growth. Remote work is supported for candidate located in the United States.

Qualifications

• 3+ years in Customer Success or similar B2B role.
• Experience managing a portfolio with renewals and retention.
• Experience with SaaS and subscription-based products.
• Strong understanding of customer lifecycle and renewal processes.
• Experience using HubSpot CRM for account management.

Responsibilities

• Own and manage a portfolio of customer accounts through lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Engage customers regularly to ensure adoption and measurable value.
• Collaborate with Sales, Product, Finance and Revenue Ops to drive retention and expansion.
• Monitor account health, churn risks, and renewal forecasts.
• Document customer interactions and renewal activities in CRM.

Skills

Relationship management

Communication

Negotiation

Analytical skills

Account management

SaaS experience

Lifecycle management

Renewals

HubSpot CRM

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive value, and own renewal execution. You will collaborate across Sales, Customer Care, Product, Finance and Revenue Operations to ensure a positive customer experience and maximize retention.

The role targets measurable value, with a focus on renewal planning and long-term account growth. Remote work is supported for candidate located in the United States.