Spanish-Speaking Customer Success Manager (Remote)

Hubexo; Virginia; Remote; USD 90,000 - 130,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive value, and own renewal outcomes. This remote role in the United States requires strong relationship management, analytics, and collaboration across Sales, Product, and Finance to deliver a superior customer experience.

You will drive product adoption, monitor health, and pursue expansion opportunities while maintaining GRR targets and accurate renewal forecasts.

Qualifications

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Proven track record in renewals, retention, and revenue targets.
• Experience with SaaS, subscription services, or data/software products.
• Strong relationship-building, communication, and negotiation skills.
• Experience conducting business reviews and communicating value to executives.

Responsibilities

• Own and manage an assigned portfolio of customer accounts through lifecycle.
• Develop account strategies focused on adoption, retention, and long-term value.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Maintain renewal forecasts and address revenue risks proactively.
• Collaborate with Sales, Product, Finance, and Revenue Ops to drive outcomes.
• Coordinate onboarding and ensure product adoption and customer health.
• Track metrics like NRR, churn, and renewal activity; report findings.

Skills

Relationship building

Account management

Renewals

Analytical skills

Communication

Negotiation

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive value, and own renewal outcomes. This remote role in the United States requires strong relationship management, analytics, and collaboration across Sales, Product, and Finance to deliver a superior customer experience.

You will drive product adoption, monitor health, and pursue expansion opportunities while maintaining GRR targets and accurate renewal forecasts.