Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Colorado; À distance; USD 65 000 - 100 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions seeks a Customer Success Manager to manage multiple client accounts, advocate for the customer, and coordinate across teams to ensure an exceptional experience. The role aligns with Mountain or Central time zones to support customers in those regions.

Applicants should have a Bachelor's degree or higher, experience in customer success, project management, and change management, plus leadership skills.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer’s efficiency
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Connaissances

Customer Success

Project Management

Change Management

Leadership

Team Building

Behavioral Healthcare

EMR Experience

Willingness to Travel

Formation

Bachelor's degree or higher in a related field

Description du poste

Streamline Healthcare Solutions seeks a Customer Success Manager to manage multiple client accounts, advocate for the customer, and coordinate across teams to ensure an exceptional experience. The role aligns with Mountain or Central time zones to support customers in those regions.

Applicants should have a Bachelor's degree or higher, experience in customer success, project management, and change management, plus leadership skills.