Remote Spanish Bilingual Customer Support Specialist

GetInsured; Austin (TX); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Paid Training

Full-Time Seasonal role

Performance incentives

Work from home

Collaborative team environment

401K Match

ICHRA

PTO

Job summary

Vimo is hiring Remote Customer Service Representatives to join our elite teams, delivering an amazing customer experience while helping consumers find and enroll in health insurance. The role is fully remote, with paid training, and offers incentives beyond base pay.

Ideal candidates are self-driven, carry strong communication skills, and are comfortable working from home. The position is full-time, seasonal, and includes benefits like PTO and 401K match.

Qualifications

• Moderate to advanced computer skills and ability to learn new tech.
• Strong verbal and written communication.
• Comfortable working from home.
• Self-motivated and results-driven.
• Professional demeanor and high integrity.
• Experience with CRM systems is a plus.

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Skills

Computer skills

Tech adaptability

Professionalism

Verbal and written communication

Work from home

Self-motivated

Tools

CRM systems

Job description

Vimo is hiring Remote Customer Service Representatives to join our elite teams, delivering an amazing customer experience while helping consumers find and enroll in health insurance. The role is fully remote, with paid training, and offers incentives beyond base pay.

Ideal candidates are self-driven, carry strong communication skills, and are comfortable working from home. The position is full-time, seasonal, and includes benefits like PTO and 401K match.