Remote Solutions Consultant: IT Incident & Workflows

Everbridge; Burlington (MA); A distancia; USD 94.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Dental

Parental planning

Mental health benefits

Disability income

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Descripción de la vacante

xMatters, an Everbridge company, is seeking a Solutions Consultant in a remote, home-based role open to candidates anywhere in the United States. You will deliver consulting services to support deployment and adoption of xMatters software, combining hands-on implementation with strategic advisory services.

The role requires strong technical aptitude, business acumen, and solid project management. You will work independently with clients to complete projects on time and realize value from

Formación

• 3+ years of experience in professional services, software consulting or implementation.
• 3+ years of experience managing projects or client relationships.
• Excellent verbal and written communication skills; ability to explain technical and business topics to stakeholders at all levels.
• A track record of developing and deploying technical solutions.
• Sound judgment and decision-making, even with incomplete information.
• Strong project-planning and organizational skills.
• Analytical problem-solving; translate customer requirements into technical solutions.

Responsabilidades

• Build deep technical and business knowledge of xMatters products and use cases.
• Lead customers through requirements gathering, business-value mapping and workshops.
• Analyze customer challenges and develop practical insights and recommendations.
• Deliver post-sale consulting across the full engagement, including client management, implementation and knowledge transfer.
• Manage customer expectations, project scope and timelines.
• Identify opportunities for initial deployment that supports adoption and early value.
• Recommend and implement solutions meeting customer needs within time/scope.
• Configure integrations and data synchronization between xMatters and third-party apps.
• Communicate regularly with customers and build strong working relationships.
• Help scope consulting engagements and estimate effort required.
• Identify opportunities to improve xMatters and proactively develop solutions.
• Continue developing skills to take on broader responsibilities.

Conocimientos

3+ years professional services

Client relationship management

Communication skills

Technical solution design

Incident management knowledge

Project planning

Observability familiarity

Descripción del empleo

xMatters, an Everbridge company, is seeking a Solutions Consultant in a remote, home-based role open to candidates anywhere in the United States. You will deliver consulting services to support deployment and adoption of xMatters software, combining hands-on implementation with strategic advisory services.

The role requires strong technical aptitude, business acumen, and solid project management. You will work independently with clients to complete projects on time and realize value from